Soporte Departamento TI

Contacta con nosotros sobre

ℹ️Peticiones

¿Con qué podemos ayudarte?

Solicitar correo electrónico

Recuerda que entre más información nos des más ágil será la resolución.

Los campos obligatorios están marcados con un asterisco

{"xsrfToken":"637eacfa9d5333aed5d7cd4d739e436f025ef787_lout","branding":{"id":"2","key":"ioj","name":"Soporte Departamento TI","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#01004c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#070670","headerLinkHoverBGColor":"#070670","headerBadgeColor":"#070670"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a436776c-9881-44ec-838e-13f411888d0a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MzY3NzZjLTk4ODEtNDRlYy04MzhlLTEzZjQxMTg4OGQwYSI6WyJyZWFkIl19LCJleHAiOjE3NTM2MDI4MDksIm5iZiI6MTc1MzYwMjIwOX0.PeBM05pQo46lOy1a_EOxbbnhwk3NiBOoMY4z9MyPAcY&client=6e8ad80f-614a-4212-8462-fed0c1298e40&mode=fit","logoId":"a436776c-9881-44ec-838e-13f411888d0a","isLogoAvailable":true,"helpCenterTitle":"¿En qué podemos ayudarte?","sharedPortalName":"Soporte Departamento TI","userInitialAnnouncementMessageWiki":"Recuerda que también puedes abrir un ticket enviando un correo a <a href=\"mailto:soporte@grupoperezmoreno.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">soporte@grupoperezmoreno.com</a>","translations":{"es-ES":{"helpCenterTitle":"¿En qué podemos ayudarte?","sharedPortalName":"Soporte Departamento TI","announcementMessage":"Recuerda que también puedes abrir un ticket enviando un correo a *[soporte@grupoperezmoreno.com|mailto:soporte@grupoperezmoreno.com]*","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#01004c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3c34aa16-1d56-41dd-bb49-29a8f2287031/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjMzRhYTE2LTFkNTYtNDFkZC1iYjQ5LTI5YThmMjI4NzAzMSI6WyJyZWFkIl19LCJleHAiOjE3NTM2MDI4MDksIm5iZiI6MTc1MzYwMjIwOX0.DV0wefFMrtu3cS2I9mWyZbkI6o1g-ra_7gfysbBRKFQ&client=6e8ad80f-614a-4212-8462-fed0c1298e40&height=300&mode=fit","bannerMediaApiFileId":"3c34aa16-1d56-41dd-bb49-29a8f2287031","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ioj","projectId":10001,"serviceDeskId":2,"name":"Soporte Departamento TI","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"20","name":"Otra solicitud","descriptionHtml":"¿Quieres acceder a cosas de trabajo desde fuera?","callToAction":"Otra solicitud","introHtml":"Cualquier otra solicitud que no esté descrita entre las anteriores opciones.","icon":10466,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4],"key":""},{"id":"13","name":"Otro problema","descriptionHtml":"Cuéntanos los problemas que estás experimentando.","callToAction":"Otro problema","introHtml":"Cualquier otro problema que no esté incluido en las anteriores opciones.","icon":10508,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"14","name":"Problemas con cualquier otra aplicación","descriptionHtml":"","callToAction":"Problemas con cualquier otra aplicación","introHtml":"Otras aplicaciones que no están relacionadas directamente con el ERP (PortalNeos, Autocad, Presto, etc.)","icon":10473,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[3],"key":""},{"id":"38","name":"Problemas con el ERP y otros programas relacionados","descriptionHtml":"","callToAction":"Problemas con el ERP y otros programas relacionados","introHtml":"Navision, JetReport, PowerBI, QuoPos, etc...","icon":10503,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"15","name":"Problemas con mi equipamiento individual","descriptionHtml":"","callToAction":"Problemas con mi equipamiento individual","introHtml":"Tengo problemas con mi PC, Móvil, Pantalla, etc…","icon":10470,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"40","name":"Problemas con otro equipamiento","descriptionHtml":"","callToAction":"Problemas con otro equipamiento","introHtml":"Incidencias en una impresora compartida, un router, un lector de pasaportes, etc…","icon":10469,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"41","name":"Problemas de telefonía","descriptionHtml":"","callToAction":"Problemas de telefonía","introHtml":"Cobertura móvil, problemas de conectividad en sede, falta de datos móviles, centralita, etc…","icon":10474,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[3],"key":""},{"id":"39","name":"Problemas relacionados con la seguridad","descriptionHtml":"","callToAction":"Problemas relacionados con la seguridad","introHtml":"Problemas para acceder a una web, un correo bloqueado, dudas con un correo sospechoso, etc...","icon":10476,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"23","name":"Solicitar acceso","descriptionHtml":"","callToAction":"Solicitar acceso","introHtml":"A un nuevo recurso, como puede ser a una carpeta del SharePoint o del servidor, un buzón de correo existente, un certificado digital, etc...","icon":10504,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[4],"key":""},{"id":"37","name":"Solicitar alta o baja de un trabajador","descriptionHtml":"","callToAction":"Solicitar alta o baja de un trabajador","introHtml":"Sólo para miembros de Gestión de Personal. En caso contrario, tendrás que solicitárselo a ellos.","icon":10493,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[4],"key":""},{"id":"22","name":"Solicitar aplicación","descriptionHtml":"Si necesita una licencia de software, presente una solicitud aquí.","callToAction":"Solicitar aplicación","introHtml":"Necesito que me instalen una aplicación de nuestro catálogo de aplicaciones disponibles o información de una nueva.","icon":10483,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[4],"key":""},{"id":"36","name":"Solicitar correo electrónico","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","callToAction":"Solicitar correo electrónico","introHtml":"Necesito que me creen un nuevo correo electrónico.","icon":10492,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[4],"key":""},{"id":"21","name":"Solicitar equipamiento","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","callToAction":"Solicitar equipamiento","introHtml":"Necesito un nuevo portátil, móvil, pantalla, impresora, etc…","icon":10470,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4],"key":""},{"id":"35","name":"Solicitar línea de teléfono","descriptionHtml":"","callToAction":"Solicitar línea de teléfono","introHtml":"Necesito un alta de línea móvil o fija, o simplemente información.","icon":10474,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[4],"key":""},{"id":"24","name":"Información de línea","descriptionHtml":"","callToAction":"Información de línea","introHtml":"","icon":10641,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"16","name":"Problemas con la contraseña","descriptionHtml":"¿Tienes problemas con un sistema?","callToAction":"Problemas con la contraseña","introHtml":"","icon":10506,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"42","name":"Vía correo","descriptionHtml":"","callToAction":"Vía correo","introHtml":"Ticket recibido por correo a soporte@grupoperezmoreno.com","icon":10492,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"⚠️Incidencias"},{"id":4,"name":"ℹ️Peticiones"}],"orderMapping":{"5":[24],"4":[23,22,21,35,36,37,20],"3":[39,38,14,15,40,41,13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"933052cd-97c8-3913-8b55-659e45a073d5","appLinkName":"System Confluence","appLinkUrl":"https://grupoperezmoreno.atlassian.net/wiki","spaceKey":"BDC","spaceName":"Base de conocimientos","spaceUrl":"https://grupoperezmoreno.atlassian.net/wiki/spaces/BDC","isServer":false},"labels":[],"projectKey":"IOJ","serviceDeskId":2,"kbLinkDomainURLs":["https://soporte.admin.grupoperezmoreno.com","https://grupoperezmoreno.atlassian.net","https://soporte.portal.grupoperezmoreno.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IOJ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTM2MDM0MDksIm5iZiI6MTc1MzYwMjIwOX0.yNJrRCgV3KLK77HX4vcjLmcUZFAYtxu6xZGSeXwQX8I","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"6e8ad80f-614a-4212-8462-fed0c1298e40","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":36,"projectId":10001,"issueType":{"id":"10106","name":"Petición"},"form":{"name":"Solicitar correo electrónico","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","callToAction":"Solicitar correo electrónico","intro":"Necesito que me creen un nuevo correo electrónico.","instructions":"Recuerda que entre más información nos des más ágil será la resolución.","icon":10492,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"Recuerda que entre más información nos des más ágil será la resolución.","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10223","label":"[Select] Impacto","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10110"],"values":[{"value":"10108","label":"Toda la organización","selected":false,"children":[]},{"value":"10109","label":"Grupo de usuarios","selected":true,"children":[]},{"value":"10110","label":"Un solo usuario","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Agradecemos que hagas propuestas si se trata de un correo genérico (no nominativo).","descriptionHtml":"Agradecemos que hagas propuestas si se trata de un correo genérico (no nominativo).","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10125","fieldConfigId":"10224","label":"¿Impide seguir trabajando?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"Impide trabajar","selected":false,"children":[]},{"value":"10107","label":"No impide trabajar","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/36","calendarParams":{"firstDay":1,"date":"2025-07-27T08:43:29+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"933052cd-97c8-3913-8b55-659e45a073d5","appLinkName":"System Confluence","appLinkUrl":"https://grupoperezmoreno.atlassian.net/wiki","spaceKey":"BDC","spaceName":"Base de conocimientos","spaceUrl":"https://grupoperezmoreno.atlassian.net/wiki/spaces/BDC","isServer":false},"labels":[],"projectKey":"IOJ","serviceDeskId":2,"kbLinkDomainURLs":["https://soporte.admin.grupoperezmoreno.com","https://grupoperezmoreno.atlassian.net","https://soporte.portal.grupoperezmoreno.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTM2MDM0MDksIm5iZiI6MTc1MzYwMjIwOX0.yNJrRCgV3KLK77HX4vcjLmcUZFAYtxu6xZGSeXwQX8I","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"6e8ad80f-614a-4212-8462-fed0c1298e40","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=grupoperezmoreno","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"637eacfa9d5333aed5d7cd4d739e436f025ef787_lout","baseUrl":"https://soporte.portal.grupoperezmoreno.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://soporte.admin.grupoperezmoreno.com","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6e8ad80f-614a-4212-8462-fed0c1298e40","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9ab908e0b1134c8989d06ad9fd4fe83c","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}