Jira Service Management

{"xsrfToken":"71aec8d8ae0a8b30ee2d6c6ecbec135ffd3091ef_lout","branding":{"id":"2","key":"ioj","name":"Soporte Departamento TI","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#01004c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#070670","headerLinkHoverBGColor":"#070670","headerBadgeColor":"#070670"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a436776c-9881-44ec-838e-13f411888d0a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MzY3NzZjLTk4ODEtNDRlYy04MzhlLTEzZjQxMTg4OGQwYSI6WyJyZWFkIl19LCJleHAiOjE3NDU5OTQwOTgsIm5iZiI6MTc0NTk5MzQ5OH0.-fybDxXbnV8xqp-cbsXJfq32aNRl1wpelJQLPZdnGLM&client=6e8ad80f-614a-4212-8462-fed0c1298e40&mode=fit","logoId":"a436776c-9881-44ec-838e-13f411888d0a","isLogoAvailable":true,"helpCenterTitle":"¿En qué podemos ayudarte?","sharedPortalName":"Soporte Departamento TI","userInitialAnnouncementMessageWiki":"Recuerda que también puedes abrir un ticket enviando un correo a <a href=\"mailto:soporte@grupoperezmoreno.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">soporte@grupoperezmoreno.com</a>","translations":{"es-ES":{"helpCenterTitle":"¿En qué podemos ayudarte?","sharedPortalName":"Soporte Departamento TI","announcementMessage":"Recuerda que también puedes abrir un ticket enviando un correo a *[soporte@grupoperezmoreno.com|mailto:soporte@grupoperezmoreno.com]*","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#01004c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3c34aa16-1d56-41dd-bb49-29a8f2287031/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjMzRhYTE2LTFkNTYtNDFkZC1iYjQ5LTI5YThmMjI4NzAzMSI6WyJyZWFkIl19LCJleHAiOjE3NDU5OTQwOTgsIm5iZiI6MTc0NTk5MzQ5OH0.iocyr4AjvT8rCVpy7iiu3HbNk1DDyjLAPfpOeF1MPu0&client=6e8ad80f-614a-4212-8462-fed0c1298e40&height=300&mode=fit","bannerMediaApiFileId":"3c34aa16-1d56-41dd-bb49-29a8f2287031","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ioj","projectId":10001,"serviceDeskId":2,"name":"Soporte Departamento TI","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"20","name":"Otra solicitud","descriptionHtml":"¿Quieres acceder a cosas de trabajo desde fuera?","callToAction":"Otra solicitud","introHtml":"Cualquier otra solicitud que no esté descrita entre las anteriores opciones.","icon":10466,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4],"key":""},{"id":"13","name":"Otro problema","descriptionHtml":"Cuéntanos los problemas que estás experimentando.","callToAction":"Otro problema","introHtml":"Cualquier otro problema que no esté incluido en las anteriores opciones.","icon":10508,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"14","name":"Problemas con cualquier otra aplicación","descriptionHtml":"","callToAction":"Problemas con cualquier otra aplicación","introHtml":"Otras aplicaciones que no están relacionadas directamente con el ERP (PortalNeos, Autocad, Presto, etc.)","icon":10473,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[3],"key":""},{"id":"38","name":"Problemas con el ERP y otros programas relacionados","descriptionHtml":"","callToAction":"Problemas con el ERP y otros programas relacionados","introHtml":"Navision, JetReport, PowerBI, QuoPos, etc...","icon":10503,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"15","name":"Problemas con mi equipamiento individual","descriptionHtml":"","callToAction":"Problemas con mi equipamiento individual","introHtml":"Tengo problemas con mi PC, Móvil, Pantalla, etc…","icon":10470,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"40","name":"Problemas con otro equipamiento","descriptionHtml":"","callToAction":"Problemas con otro equipamiento","introHtml":"Incidencias en una impresora compartida, un router, un lector de pasaportes, etc…","icon":10469,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"41","name":"Problemas de telefonía","descriptionHtml":"","callToAction":"Problemas de telefonía","introHtml":"Cobertura móvil, problemas de conectividad en sede, falta de datos móviles, centralita, etc…","icon":10474,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[3],"key":""},{"id":"39","name":"Problemas relacionados con la seguridad","descriptionHtml":"","callToAction":"Problemas relacionados con la seguridad","introHtml":"Problemas para acceder a una web, un correo bloqueado, dudas con un correo sospechoso, etc...","icon":10476,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"23","name":"Solicitar acceso","descriptionHtml":"","callToAction":"Solicitar acceso","introHtml":"A un nuevo recurso, como puede ser a una carpeta del SharePoint o del servidor, un buzón de correo existente, un certificado digital, etc...","icon":10504,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[4],"key":""},{"id":"37","name":"Solicitar alta o baja de un trabajador","descriptionHtml":"","callToAction":"Solicitar alta o baja de un trabajador","introHtml":"Sólo para miembros de Gestión de Personal. En caso contrario, tendrás que solicitárselo a ellos.","icon":10493,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[4],"key":""},{"id":"22","name":"Solicitar aplicación","descriptionHtml":"Si necesita una licencia de software, presente una solicitud aquí.","callToAction":"Solicitar aplicación","introHtml":"Necesito que me instalen una aplicación de nuestro catálogo de aplicaciones disponibles o información de una nueva.","icon":10483,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[4],"key":""},{"id":"36","name":"Solicitar correo electrónico","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","callToAction":"Solicitar correo electrónico","introHtml":"Necesito que me creen un nuevo correo electrónico.","icon":10492,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[4],"key":""},{"id":"21","name":"Solicitar equipamiento","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","callToAction":"Solicitar equipamiento","introHtml":"Necesito un nuevo portátil, móvil, pantalla, impresora, etc…","icon":10470,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4],"key":""},{"id":"35","name":"Solicitar línea de teléfono","descriptionHtml":"","callToAction":"Solicitar línea de teléfono","introHtml":"Necesito un alta de línea móvil o fija, o simplemente información.","icon":10474,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[4],"key":""},{"id":"24","name":"Información de línea","descriptionHtml":"","callToAction":"Información de línea","introHtml":"","icon":10641,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"16","name":"Problemas con la contraseña","descriptionHtml":"¿Tienes problemas con un sistema?","callToAction":"Problemas con la contraseña","introHtml":"","icon":10506,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"42","name":"Vía correo","descriptionHtml":"","callToAction":"Vía correo","introHtml":"Ticket recibido por correo a soporte@grupoperezmoreno.com","icon":10492,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"⚠️Incidencias"},{"id":4,"name":"ℹ️Peticiones"}],"orderMapping":{"5":[24],"4":[23,22,21,35,36,37,20],"3":[39,38,14,15,40,41,13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"933052cd-97c8-3913-8b55-659e45a073d5","appLinkName":"System Confluence","appLinkUrl":"https://grupoperezmoreno.atlassian.net/wiki","spaceKey":"BDC","spaceName":"Base de conocimientos","spaceUrl":"https://grupoperezmoreno.atlassian.net/wiki/spaces/BDC","isServer":false},"labels":[],"projectKey":"IOJ","serviceDeskId":2,"kbLinkDomainURLs":["https://soporte.admin.grupoperezmoreno.com","https://grupoperezmoreno.atlassian.net","https://soporte.portal.grupoperezmoreno.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IOJ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5OTQ2OTgsIm5iZiI6MTc0NTk5MzQ5OH0.4lpSaW5KX6C6PKauVj-dHNk_0D4Iawxcsun9jK8g0lI","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"6e8ad80f-614a-4212-8462-fed0c1298e40","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":21,"projectId":10001,"form":{"name":"Solicitar equipamiento","descriptionHtml":"Recuerda que entre más información nos des más ágil será la resolución.","callToAction":"Solicitar equipamiento","intro":"Necesito un nuevo portátil, móvil, pantalla, impresora, etc…","instructions":"Recuerda que entre más información nos des más ágil será la resolución.","icon":10470,"iconUrl":"https://soporte.portal.grupoperezmoreno.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"Este sería como el asunto en un correo. Recuerda, un buen resumen puede ayudar a acelerar la resolución de la petición.","descriptionHtml":"Este sería como el asunto en un correo. Recuerda, un buen resumen puede ayudar a acelerar la resolución de la petición.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10223","label":"Impacto","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10110"],"values":[{"value":"10108","label":"Toda la organización","selected":false,"children":[]},{"value":"10109","label":"Grupo de usuarios","selected":true,"children":[]},{"value":"10110","label":"Un solo usuario","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"Este sería como el cuerpo en un correo. Recuerda, entre más detalles aportes más fácil y rápida será la resolución de la petición.","descriptionHtml":"Este sería como el cuerpo en un correo. Recuerda, entre más detalles aportes más fácil y rápida será la resolución de la petición.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10229","fieldConfigId":"10335","label":"Equipamiento/s","description":"Selecciona aquí el tipo de equipamiento o equipamientos que nos quieres solicitar","descriptionHtml":"Selecciona aquí el tipo de equipamiento o equipamientos que nos quieres solicitar","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10220","label":"Impresora","selected":false,"children":[]},{"value":"10219","label":"Mifi o Router 4G","selected":false,"children":[]},{"value":"10221","label":"Monitor","selected":false,"children":[]},{"value":"10223","label":"Ordenador portátil","selected":false,"children":[]},{"value":"10225","label":"Ordenador de sobremesa","selected":false,"children":[]},{"value":"10217","label":"Tablet","selected":false,"children":[]},{"value":"10228","label":"Teléfono (de teclas)","selected":false,"children":[]},{"value":"10218","label":"Teléfono (smartphone)","selected":false,"children":[]},{"value":"10227","label":"Otros (añadir a la descripción)","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10125","fieldConfigId":"10224","label":"¿Impide seguir trabajando?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"Impide trabajar","selected":false,"children":[]},{"value":"10107","label":"No impide trabajar","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/21","calendarParams":{"firstDay":1,"date":"2025-04-30T07:11:38+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"933052cd-97c8-3913-8b55-659e45a073d5","appLinkName":"System Confluence","appLinkUrl":"https://grupoperezmoreno.atlassian.net/wiki","spaceKey":"BDC","spaceName":"Base de conocimientos","spaceUrl":"https://grupoperezmoreno.atlassian.net/wiki/spaces/BDC","isServer":false},"labels":[],"projectKey":"IOJ","serviceDeskId":2,"kbLinkDomainURLs":["https://soporte.admin.grupoperezmoreno.com","https://grupoperezmoreno.atlassian.net","https://soporte.portal.grupoperezmoreno.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZThhZDgwZi02MTRhLTQyMTItODQ2Mi1mZWQwYzEyOThlNDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5OTQ2OTgsIm5iZiI6MTc0NTk5MzQ5OH0.4lpSaW5KX6C6PKauVj-dHNk_0D4Iawxcsun9jK8g0lI","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"6e8ad80f-614a-4212-8462-fed0c1298e40","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}